Responsible Gaming

Gambling should be a form of entertainment, not a way to earn money or solve financial problems. Every bet carries the risk of loss, and no outcome is guaranteed. You must understand that the house edge exists in all games, and long-term losses are mathematically probable.

To gamble responsibly on our platform, treat betting as a leisure activity with a set budget. Never wager more than you can afford to lose. Set clear limits before you start playing and stick to them. Take regular breaks during your sessions to maintain perspective.

1win provides control tools that help you manage your gambling behavior:

• Deposit Limits: Set daily, weekly, or monthly maximum amounts you can deposit.
• Session Time Limits: Receive reminders about how long you have been playing.
• Loss Limits: Cap the amount you can lose within a specific timeframe.
• Self-Exclusion: Temporarily or permanently block access to your account.
• Reality Checks: Get periodic notifications about your time spent and money wagered.

These features work together to protect your financial stability and emotional health. Use them proactively, not reactively. Set boundaries before problems develop. Remember that gambling should never interfere with your responsibilities, relationships, or financial obligations.

Gambling addiction is a serious behavioral disorder that can devastate your finances, relationships, and mental health. Recognising the warning signs early allows you to seek help before the problem worsens.

Key indicators that you or someone you know may have a gambling problem:

• Chasing Losses: Continuing to bet in an attempt to win back money you have lost.
• Lying About Gambling: Hiding your betting activities from family, friends, or colleagues.
• Neglecting Responsibilities: Missing work, ignoring family duties, or failing to pay bills because of gambling.
• Borrowing Money: Taking loans, selling possessions, or stealing to fund your betting.
• Gambling to Escape: Using betting as a way to avoid problems or relieve anxiety and depression.
• Increasing Bet Amounts: Needing to wager more money to feel the same excitement.
• Failed Quit Attempts: Trying to stop or reduce gambling but being unable to do so.
• Mood Swings: Experiencing irritability, restlessness, or anxiety when not gambling
• Preoccupation: Constantly thinking about gambling, planning the next bet, or reliving past sessions.
• Relationship Damage: Losing important relationships or job opportunities due to betting behavior

If you recognise three or more of these signs in yourself, you may have a gambling problem that requires professional intervention. Addiction is not a moral failing. It is a treatable condition that responds to proper support and therapy.

Addressing gambling addiction requires honest self-assessment, practical action, and often professional help. The following recommendations from 1win can help you regain control or prevent addiction from developing:

• Set Strict Budgets: Decide how much money you can afford to lose before you start, and never exceed that amount.
• Use Time Limits: Allocate specific time periods for gambling and set alarms to remind you when to stop.
• Avoid Alcohol: Never gamble while drinking, as alcohol impairs judgment and weakens self-control.
• Take Regular Breaks: Step away from betting every 30-60 minutes to maintain clarity and perspective.
• Keep Financial Records: Track all deposits, bets, and losses to understand your true spending patterns.
• Remove Payment Methods: Delete saved cards from your account to create friction before depositing.
• Tell Someone: Share your concerns with a trusted friend or family member who can provide accountability.
• Seek Professional Help: Contact a therapist or counselor who specializes in gambling addiction treatment
• Use Self-Exclusion: Activate the self-exclusion feature on our platform to block access to your account.
• Join Support Groups: Participate in peer support programs where you can share experiences with others in recovery

Recovery from gambling addiction is possible, but it requires commitment and often outside support. Do not wait until you hit rock bottom. The earlier you address the problem, the easier it is to overcome.

You do not have to face gambling addiction alone. Multiple organizations in India provide confidential support, counseling, and treatment services for those affected by problem gambling.

External help organizations available in India:

• Alcoholics Anonymous India (also covers gambling addiction): Offers peer support groups across major cities.
• NIMHANS (National Institute of Mental Health and Neuro Sciences): Provides specialized addiction treatment services in Bangalore.
• iCall (TISS): Free counseling service via phone, email, and chat for mental health concerns including gambling – 9152987821.
• Vandrevala Foundation: 24/7 mental health helpline offering support in multiple languages – 1860 2662 345.
• Gamblers Anonymous: International organization with meetings in select Indian cities.
• Fortis Stress Helpline: Mental health support including addiction counseling – +91-8376804102.

These organizations offer confidential assistance at no or low cost. Reaching out for help is a sign of strength, not weakness. Professional intervention significantly improves recovery outcomes.

If you are experiencing difficulties with gambling or need assistance implementing responsible gaming tools, our customer support team is available to help. We can guide you through setting limits, activating self-exclusion, or closing your account.

Ways to contact 1win support in India:

• Live Chat: Available 24/7 directly through the website and app 1Win for immediate assistance.
• Email: Send detailed inquiries to [email protected] for responses within 24 hours.
• Telegram: Reach our support team via our official Telegram channel for quick responses.
• Phone Support: Call our India helpline for direct communication with a support representative.
• FAQ Section: Access self-service resources covering common questions about responsible gaming tools.

Our team receives training on responsible gaming practices and can provide non-judgmental guidance. If you need to take a break from gambling, we will respect your decision and assist you with the appropriate account restrictions.