1win Privacy Policy

The operator prioritises the privacy and security of users accessing services in India. Personal information is collected to facilitate account registration, process transactions, verify identity, comply with regulatory requirements, and improve service delivery. Technical and organisational measures, including encryption protocols, secure servers, access controls, and regular security audits, are implemented to safeguard user data against unauthorised access, disclosure, or loss.

Key aspects of data collection and protection include:

• Collection of personal details such as name, date of birth, contact information, and identification documents during account registration;
• Processing of payment information, including bank account details and transaction history, to facilitate deposits and withdrawals;
• Monitoring of user activity, including gaming behaviour, betting patterns, and session logs, for security and responsible gaming purposes;
• Use of technical data such as IP addresses, device information, and browser types to enhance platform functionality and prevent fraud;
• Storage of communication records, including emails, chat transcripts, and support requests, to resolve queries and improve customer service;
• Implementation of encryption standards to protect sensitive information during transmission and storage;
• Regular security assessments and updates to infrastructure to address emerging threats and vulnerabilities;
• Restricted access to personal information, ensuring that only authorised personnel handle user data for legitimate business purposes;
• Compliance with data minimisation principles, collecting only information necessary for specified purposes;
• Retention of personal data only for as long as required by legal obligations or operational needs.

Users have the right to access, correct, or request deletion of their personal information at any time. They may also object to certain processing activities or request data portability in accordance with applicable regulations. The operator is committed to honouring these rights promptly and transparently.

The platform adheres to Indian data protection laws and international privacy standards to ensure lawful and ethical processing of personal information. Regular compliance reviews and updates to policies are conducted to reflect evolving legal requirements and industry best practices.

Personal information collected from users in India is processed for various legitimate purposes essential to service delivery and regulatory compliance. These purposes include managing user accounts, processing financial transactions, verifying identities, preventing fraudulent activities, and enhancing platform performance. Data is also used for marketing communications, customer support, analytics, and ensuring adherence to legal and regulatory obligations. The operator processes information solely on lawful grounds, including user consent, contractual necessity, and legal compliance.

Primary uses of collected data include:

• Account creation and management, enabling users to access and personalise their profiles and preferences;
• Processing deposits, withdrawals, and other financial transactions securely and efficiently;
• Verifying user identity and age to comply with legal requirements and prevent underage gambling;
• Detecting and preventing fraudulent activities, money laundering, and other illicit behaviour;
• Monitoring gaming activity to promote responsible gambling and identify patterns of concern;
• Providing customer support and responding to user queries, complaints, and feedback;
• Conducting analytics and research to improve service quality, user experience, and platform functionality;
• Sending promotional offers, newsletters, and updates about new features or services, subject to user consent;
• Complying with legal obligations, including tax reporting, regulatory audits, and law enforcement requests;
• Maintaining records for dispute resolution, internal audits, and risk management purposes.

All data processing activities are conducted transparently and in accordance with applicable privacy regulations. Users are informed of the purposes for which their information is used and may withdraw consent for non-essential processing at any time. The operator ensures that personal data is not used for purposes incompatible with those disclosed at the time of collection, and any changes to processing practices are communicated promptly to users.

Users can view, update, or correct their personal information by logging into their account on the platform and navigating to the profile or settings section. Changes to contact details, preferences, and certain account settings can be made directly through the user interface. For modifications or deletions that cannot be completed independently, users may contact customer support with a valid request. By providing personal information and using payment services, users consent to necessary security verifications and agree that payment processing may involve electronic service providers who handle transaction data securely. The operator is committed to maintaining the confidentiality and integrity of user information throughout all interactions and ensures that personal data is protected against unauthorised disclosure or misuse. All access requests are handled promptly, and users are provided with clear guidance on how to exercise their rights regarding their personal information.

The platform is intended exclusively for individuals aged 18 years and above. The operator does not knowingly collect or process personal information from minors. Age verification measures are implemented during account registration, but the operator cannot guarantee absolute accuracy without reviewing official identification documents submitted by users.

Key measures regarding minors include:

• Prohibition of account registration and service access for individuals under 18 years of age;
• Implementation of age verification processes during account creation to deter underage users;
• Prompt deletion of any personal information found to belong to a minor upon discovery or notification;
• Cooperation with parents or legal guardians who request the removal of their child’s data from the platform;
• Encouragement of responsible supervision by parents and guardians to prevent minors from accessing gambling services;
• Continuous improvement of age verification technologies and procedures to enhance compliance with legal standards.

Personal information provided by users in India may be transferred to and processed in jurisdictions outside India where the operator’s partners, service providers, or infrastructure are located. These transfers are necessary for delivering services, processing payments, and ensuring platform functionality. By using the services, users consent to such international data transfers.

Key aspects of international processing include:

• Transfer of data to third-party service providers, including payment processors, hosting providers, and analytics platforms, located in various jurisdictions;
• Implementation of contractual safeguards to ensure that all partners and processors maintain adequate data protection standards;
• Compliance with applicable data protection laws governing cross-border data transfers;
• Assurance that confidentiality and security measures are upheld by all entities handling user information;
• User consent to international data processing as a condition of accessing and using the platform;
• Transparency regarding the jurisdictions and purposes for which data may be transferred abroad.

This disclaimer clarifies the scope and application of the Privacy Policy and may modify or limit the effects of certain provisions under specific circumstances. The disclaimer becomes effective when users accept this policy, whether through account registration, continued use of services, or explicit consent.

Key points include:

• The operator reserves the right to amend or update this Privacy Policy at any time to reflect changes in legal requirements, business practices, or technological developments;
• Users are responsible for reviewing the policy periodically to remain informed of any modifications;
• Continued use of the platform following policy updates constitutes acceptance of the revised terms;
• The operator is not liable for any unauthorised access to personal information resulting from circumstances beyond reasonable control;
• Users acknowledge that electronic communication and data transmission carry inherent risks that cannot be entirely eliminated;
• The operator disclaims liability for third-party actions or data breaches occurring outside its direct operational control.

Cookies are small text files stored on a user’s device by websites to facilitate functionality, enhance user experience, and collect usage data. The platform uses cookies to gather statistical information, analyse user behaviour, personalise content, and improve services. Cookies help the operator understand how users interact with the site or 1Win app, identify areas for improvement, and deliver relevant content based on preferences and activity. Most cookies used on the platform are retained for a period of one year, after which they are automatically deleted. Users can manage or disable cookies through their browser settings, although doing so may limit access to certain features or reduce the overall functionality of the platform. The operator does not use cookies to collect personally identifiable information without user consent, and cookie data is processed in accordance with applicable privacy regulations.

By accessing or using the services offered on the platform in India, users confirm their full acceptance of this Privacy Policy and agree to be bound by its terms. The latest version of the policy supersedes all previous versions and governs the collection, use, and protection of personal information. Users who do not agree with any aspect of the policy should refrain from using the services and contact customer support for clarification or assistance. The operator recommends that users review the policy regularly to stay informed of any updates or changes that may affect their rights and obligations.

Personal information collected by the operator may be shared with third parties under specific circumstances, including legal obligations, regulatory compliance, dispute resolution, and contractual agreements. Such disclosures are made only when necessary and in accordance with applicable laws. When third-party entities are listed on the platform, users are informed of their identity and the purposes for which data is shared. If third parties are not explicitly listed, users are notified of the scope and purpose of data sharing before disclosure occurs. By providing personal information and using the services, users consent to such third-party data sharing as outlined in this policy.

Key aspects of third-party data sharing include:

• Disclosure to payment processors and financial institutions to facilitate deposits, withdrawals, and transaction verification;
• Sharing with regulatory authorities and law enforcement agencies when required by law or legal process;
• Provision of data to affiliates, partners, or service providers who assist in delivering platform services and functionality;
• Transfer of information to legal advisors, auditors, or consultants for compliance, risk management, and operational purposes;
• Disclosure in connection with business transactions, including mergers, acquisitions, or asset transfers, subject to confidentiality obligations;
• Use of analytics and marketing platforms to improve services and deliver targeted content, with user consent where required;
• Sharing with dispute resolution bodies or arbitration services in the event of conflicts or legal proceedings;
• Assurance that all third parties are contractually obligated to maintain the confidentiality and security of user information.